
Training
Supporting frontline training and ensuring their awareness of Breckenridge area offerings is more important than ever. The BTO offers a variety of training opportunities for all levels of employees and businesses.
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Training in Breckenridge
Supporting frontline training and ensuring their awareness of Breckenridge area offerings is more important than ever. The BTO offers a variety of training opportunities for all levels of employees and businesses.
Elevating Guest Service Through Experience & Fun
BRECK 101

Trivia Night is a fun, free event for Breck 101 participants to test their town knowledge and win great prizes.
The experiential guest-service training program, Breck 101, is more than just training—it’s a chance for Breckenridge’s most guest-facing employees to experience every aspect of town life, from thrilling adventures and spa services to fine dining, lodging tours, retail scavenger hunts, and even frontline trivia night. The mission of the Breck 101 program is to provide Breckenridge’s guest service workers an opportunity to experience first-hand the offerings they’re trusted to recommend while also learning about support resources available to them as residents. Named Most Cost Effective New Program by Destinations International at the 2019 WOW Awards, Breck 101 offers high-impact training at no cost to participants. It’s a smart investment in the people who shape every visitor’s experience.
Register For Breck 101
Why is Breck 101 important?
How does Breck 101 benefit businesses?
Employee Recognition

Every season, One Breckenridge recognizes individuals and businesses for providing exceptional guest service. Winners are treated to breakfast and a prize package. Each year, the committee selects one business that exemplifies the values of the One Breckenridge program to be recognized as the Annual Champion at the Breckenridge Tourism Office Annual Meeting.
Guest Service Training
Throughout the year, Breckenridge employees have an opportunity to participate in Guest Service Champion (GSC) and Guest Service Influencer (GSI) training programs, where they not only learn the fundamentals of providing the best customer service, but how to teach these skills as well. GSC is a budget-friendly course for your front-line staff to learn communication tactics and familiarize new residents with all that Breckenridge has to offer through a retail scavenger hunt. GSI is a more in-depth option available for anyone who will be supervising, managing, or training your employees. The theory is, each GSI graduate will be able to go out into the community and teach these skills to other employees, making a town-wide culture of excellent guest service.
What will employees learn in Guest Service Influencer Training?
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