Training

Training

Due to limited capacities and services since March 2020, training your team and ensuring their awareness of Breckenridge area offerings is more important than ever. The BTO offers a variety of training opportunities for all levels of employees and businesses.

Training in Breckenridge

Due to limited capacities and services since March 2020, training your team and ensuring their awareness of Breckenridge area offerings is more important than ever. The BTO offers a variety of training opportunities for all levels of employees and businesses.

Experiential Training & Fun

BRECK 101 – Winter Session scheduled for December 3rd – 21st

The experiential guest-service training program offers activity outings, fine dining experiences, spa services, lodging tours, retail scavenger hunts, and frontline trivia night to Breckenridge’s most guest-facing employees. The mission of the Breck 101 program is to provide Breckenridge’s guest service workers an opportunity to experience first-hand the offerings they’re trusted to recommend while also learning about support resources available to them as residents. In 2019, Breck 101 received Destinations International Most Cost Effective New Program at the annual WOW Awards for its ability to provide an exceptional frontline training experience – all at no cost to students. Winter Session scheduled for December 3rd – 21st.

Breck 101 Registration

Why is Breck 101 important?

How does Breck 101 benefit businesses?

Guest Service Training

Throughout the year, Breckenridge employees have an opportunity to participate in Guest Service Champion (GSC) and Guest Service Influencer (GSI) training programs, where they not only learn the fundamentals of providing the best customer service, but how to teach these skills as well. GSC is a budget-friendly course for your front-line staff to learn communication tactics and familiarize new residents with all that Breckenridge has to offer through a retail scavenger hunt. GSI is a more in-depth option available for anyone who will be supervising, managing, or training your employees. The theory is, each GSI graduate will be able to go out into the community and teach these skills to other employees, making a town-wide culture of excellent guest service.

What will employees learn in Guest Service Influencer Training?

Employee Recognition

Every season, One Breckenridge recognizes individuals and businesses for providing exceptional guest service. Winners are treated to breakfast and a prize package. Each year, the committee selects one business that exemplifies the values of the One Breckenridge program to be recognized as the Annual Champion at the Breckenridge Tourism Office Annual Meeting.

Learn more about community recognition efforts at the BTO.

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